Warranty

Everything we sell is new and covered by the manufacturer’s warranty. The warranty period depends on the manufacturer and the product range. It is stated in the product’s datasheet, and we are happy to confirm it before you buy.

How to make a warranty claim

1. Call us on 0345 5488 202 with your order number and the product’s serial number.
2. We will help you check the fault. Many issues are settings or firmware and can be fixed on the phone.
3. If the item is faulty, we will give you a returns number and the address to send it to.
4. We send the item to the manufacturer’s repair centre, or replace it from stock where we can.

What the warranty does not cover

• Damage from incorrect installation, power surges, lightning or water getting into connections.
• Items that have been opened, modified or repaired by someone other than the manufacturer.
• Normal wear, such as batteries and consumables.
• Labour costs for removing or refitting equipment on site.

Consumer rights

If you are a consumer, the manufacturer’s warranty is in addition to your rights under the Consumer Rights Act 2015. It does not replace them.